Privacy Policy

Data Controller Information

This privacy policy explains how plendokari.top SARL ("we", "us", "our") collects, uses, and protects your personal information when you visit our website plendokari.top or use our services. We are the data controller responsible for your personal data.

Data Controller:
plendokari.top SARL
Place d'Armes 109
4224 Differdange
Esch-sur-Alzette, Luxembourg
Registration Number: RCSB857496
Email: [email protected]

Data We Collect

The data we collect from users of plendokari.top includes both information you provide directly and information collected automatically through your use of our website and services.

Information You Provide

• Contact details when you fill out forms (name, email address, phone number)
• Company information and business requirements when requesting quotes or demos
• Communication preferences and marketing consent
• Any information you provide in correspondence with us

Information Collected Automatically

• Website usage data through analytics cookies
• Technical information (IP address, browser type, device information)
• Navigation patterns and page interactions
• Referral sources and marketing campaign effectiveness data

How We Use Your Information

We use of your data is based on legitimate business interests and, where required, your explicit consent. The specific purposes include:

• Service Delivery: To provide our retail analytics services and respond to your enquiries
• Communication: To contact you about our services, updates, and relevant business opportunities
• Website Improvement: To analyse website performance and enhance user experience
• Marketing: To send relevant information about our analytics solutions (with your consent)
• Legal Compliance: To meet our legal obligations and protect our legitimate interests

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please see our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted partners who help us deliver our services (hosting, analytics, email services)
• Legal Requirements: When required by law or to protect our rights and interests
• Business Transfers: In connection with any merger, acquisition, or sale of business assets

All third-party service providers are required to maintain appropriate data protection standards and use your information only for the specified purposes.

Your Rights

Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can ask us to correct inaccurate or incomplete information
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can ask us to limit how we use your data
• Right to Data Portability: You can request your data in a portable format
• Right to Object: You can object to certain types of processing, including marketing
• Right to Withdraw Consent: You can withdraw consent for processing based on consent

To exercise any of these rights, please contact us at [email protected] or +352 27953770.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training on data protection
• Secure hosting infrastructure within the European Union

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy. Specific retention periods include:

• Contact Enquiries: Up to 3 years from last contact
• Client Data: For the duration of the service relationship plus 7 years for legal compliance
• Marketing Data: Until you withdraw consent or 2 years of inactivity
• Website Analytics: Up to 26 months as per Google Analytics standard retention

International Data Transfers

Your personal data is primarily processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Contact Information

If you have any questions about this privacy policy or our data practices, please contact us:

Privacy Officer
Email: [email protected]
Phone: +352 27953770
Address: plendokari.top SARL, Place d'Armes 109, 4224 Differdange, Luxembourg

You also have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) if you believe we have not handled your personal data appropriately.

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Consent: For marketing communications and non-essential cookies
• Legitimate Interests: For business development, website analytics, and service improvement
• Contract Performance: To deliver our analytics services and fulfil contractual obligations
• Legal Obligation: To comply with applicable laws and regulations